Vietnam Time

7/13/2017 10:53:07 AM

Vietnamese railway focuses on improving services

Better services on way as Vietnam Railways undergoes revamp.

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Traveling by train allows tourists to behold Vietnam's diverse landscape across the journey (source: miendatphanrang.com)

Vietnam Railways (VNR) is improving its services to attract more passengers.

Hanoi Railway Station will have a nicely-furnished VIP lounges for first-class passengers and passengers on board.

All trains will be offered meals of the same quality as airplane food.

The railway industry is also coordinating with the Aviation Academy to train crews to provide better services.

Currently, the sector targets putting six more high-quality trains into operation before the end of this year, which will have livery similar to aircraft and be very identifiable.

In the first six months of this year, 23 new high-quality carriages and 63 renovated carriages have been put into operation. A 15-30 per cent discount has been offered on fares, depending on the train quality, distance, and time of departure, a 20-50 per cent discount on tickets for earlier birds with trip's distance of over 1,000 km, and cheap fares of just VND10,000 ($0.44) randomly selected on its electronic ticketing system.

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Facilities on trains in Vietnam will be further improved (source: dantri)

“Railway infrastructure cannot be changed immediately, so we need to change the service quality beforehand to attract more passengers,” said Mr. Vu Anh Minh, Chairman of the Board of Directors at VNR.

In the 2013-2016 period, passenger numbers fell 2.3 million, according to VNR.

In 2013, Vietnamese railway's passengers were 12.129 million, the number dropped to 11.485 million, 11.176 million and 9.825 in three following years 2014, 2015 and 2016, respectively,

The significant decline in passenger numbers also saw VNR’s revenue and profit tumble, with revenue of VND8.7 trillion ($395 million) in 2013 falling to VND6.7 billion ($300 million) in 2016.

Railways industry is facing tough competition with competitors like low-cost air carriers, better car travel, while also suffering from expensive rail tickets, low-quality services, and poor infrastructure./.

  ( VNF/VET )
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